Complaints
Making a complaint
If you are unhappy with any aspect of our service, please let us know. We will aim to understand the issue and deal with your complaint fairly and promptly.
How to complain
You can make a complaint by email, telephone or in writing. Please provide as much relevant information as possible so that we can investigate the matter properly.
Intra Private Finance Limited
Email: enquiries@intra-pf.com
Telephone: +44 (0)20 7459 4822
4th & 5th Floor, Sunshine House
5–7 Cutler Street
London
E1 7DJ
What happens next
We will review your complaint, investigate the circumstances and keep appropriate records of the matter.
Where a complaint is not resolved immediately, we will handle it in accordance with the applicable complaints-handling rules. In general, a final response should be provided within eight weeks of receiving the complaint.
Financial Ombudsman Service
If you remain dissatisfied after receiving our final response, or if you have not received a final response within the applicable time limit, you may be able to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent service for resolving disputes between consumers and financial businesses. Its service is free for consumers.
Financial Ombudsman Service
Website: financial-ombudsman.org.uk
In most cases, a complaint must be referred to the Financial Ombudsman Service within six months of the date of the firm's final response.
Regulatory information
Intra Mortgage Solutions is a trading style of Intra Private Finance Limited. Intra Private Finance Limited is Directly Authorised and Regulated by the Financial Conduct Authority, FCA Number 832376.
Your home or property may be repossessed if you do not keep up repayments on your mortgage or other loan secured upon it.